What you write
Names, notes and other text you publish are checked before others see them. You keep your rights in them and allow us to show them in the game. Names you give to places may stay in the world after you leave, without your credit.
Terms of service
Last updated 12 October 2026
The service
The Hollow Dream is a story game played in the browser. It is free to play. It may change as it grows.
Your account
One account per person. Keep your password to yourself. You are responsible for what is done with your account.
Minimum age
You must be 16 or older.
Conduct
No harassment, hate, sexual content, spam or impersonation, and no attempts to break or abuse the game. The Bureau may warn, limit or suspend accounts that break these rules, and will say why.
AI-written stories
Characters and stories are written by artificial intelligence. They are fiction. Nothing a character says is advice.
Lumens and purchases
What Lumens are. Lumens are credits for use inside The Hollow Dream. They are issued by Igor Alcantara ("we") and can be spent only on the items and services listed in the game, at the prices shown there. Lumens are a licence to use those items, not property, money or stored value. They have no cash value, and they cannot be sold, transferred to another player, exchanged for money or withdrawn. Buying Lumens. You can buy Lumens in the game's Commerce window. Prices are shown before you pay and include any VAT or sales tax that applies. Payments are processed by Stripe. Your Lumens are added to your account as soon as the payment is confirmed. Your right to cancel. Because Lumens are digital content supplied straight away, we add them only after you ask us to and acknowledge that you lose your right to cancel once they are added. Where the law of your country gives you a right that cannot be waived, that right still applies. Players aged 16 and 17. Players aged 16 or 17 have a monthly spending limit, which they can lower but not raise. Purchases above it are refused. Lumens do not expire. Lumens you hold do not expire while your account exists. If you delete your account, any unspent Lumens are lost, and we do not refund them unless the law requires it. Refunds, mistakes and chargebacks. See Refunds below. If a payment is refunded or reversed by your bank, we remove the Lumens it bought; if you have already spent them, your balance may go below zero until it is made good. Changes. We may change prices or the items Lumens can buy. Changes never reduce the Lumens you already hold, and items you have already bought stay yours.
The Keeper's Standing Order
The Standing Order is a monthly subscription. It renews each month at the price shown until you cancel it. You can cancel at any time in Settings; it then runs to the end of the month already paid and does not renew. Lumens already credited stay in your account.
Refunds
Lumens are added to your account straight away, so purchases are final once they are added, as you agreed at checkout. We still refund in these cases: - You were charged but your Lumens never arrived. - You were charged twice, or charged the wrong amount. - You bought Lumens by mistake and have not spent any of them, and you ask within 14 days of the purchase. - The law of your country gives you a right to a refund. For the Standing Order, cancelling stops the next renewal; the current month is not refunded unless one of the cases above applies. To ask for a refund, write to luzzifuge@gmail.com from the email on your account, with the date and amount of the purchase. We answer within 5 working days. Refunds go back to the original payment method, and the Lumens they bought are removed from your account.
Ending
You can delete your account at any time in Settings. We may close accounts that seriously or repeatedly break these terms.
Liability
The game is provided as it is. Nothing in these terms limits rights you have under consumer law.
Changes
If these terms change in a way that matters, we will tell you before the change applies.
The seller
The seller of Lumens is Igor Alcantara, 160 Sessingham Lane, Johns Creek, GA 30005, United States. Contact: luzzifuge@gmail.com.
Contact
luzzifuge@gmail.com